Frequently Asked Questions

All FAQs



Shipping & Returns

Purchasing & Orders

Retailer Resources

Can’t find the answer?

If you need any further assistance or have a question or general enquiry, send us a message and one of our team member will be here to help.

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There is something wrong with my order

If you have an issue with your order or invoice, please contact us as soon as possible so we can rectify.

How can I make changes to an order I already placed?

If you need to make a change to your order, please call the office on +61 7 3889 4667 as soon as possible, as we aim to dispatch orders within 24 hours of receiving them.

How do I checkout online?

Once the invoice has been sent back to you, you can follow the links to complete checkout where you have the option to pay with credit card or charge it to your approved account. If you do not hold an account with us, we will call you for payment details before dispatching the goods.

How does ordering online work?

Orders placed online do not require payment to checkout. Once you place your order you will receive a quote & the order will be sent to our warehouse where it will be picked & packed. An invoice with your final order including backorders, freight & any applicable discounts will be emailed back to you & a hard copy will be sent with your goods.

Do you have a minimum order quantity?

We believe all stores should have the opportunity to carry Love in Leather products regardless of their budget. Therefore, we have no MOQs or monthly quotas & are more than happy for you to order as little as one item.

How do backorders work?

Our website is now integrated with our inventory system but in the event we cannot supply an item you have ordered, we will place it on backorder. When we have more stock, we will contact you to see if you would like the backordered item fulfilled or cancelled. If you would like us to notify you prior to placing the item on backorder, so you can choose another product or to make further amendments to your order, please contact us.

How can I place an order if I don’t do my ordering online?

We accept orders by phone & email. Although interstate travel has been limited due to Covid-19, we still aim to visit our customers in store throughout Australia. If you would like us to visit you in store, please contact us for information on our upcoming sales trips.

What are your payment terms? Do you offer accounts?

If you hold an approved account with Love in Leather then you are entitled to an extra 30 days from the end of the invoice month to pay.

If you do not hold a 30 day account with us then we require payment before dispatch. Payment can be made in the form of credit card, cheque or direct deposit.

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